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Complaints and Disputes

External independent complaints handling

We try to take the best possible care of you. However, it may happen that you are not satisfied with this. You can let us know. 

Feel free to call us and let us know your complaint. You can reach us at the following phone number: 0630535475

If you prefer, submit your question or complaint to the independent Healthcare Complaints Desk. An employee of the Complaints Desk will try to resolve your complaint with information and advice and can put you in touch with an independent complaints officer.

They can mediate between you and us so that we can still find a good solution together.

You can easily reach the Healthcare Complaints Desk by calling the telephone number 070-310 53 92. This is possible from Monday to Friday from 09:00 to 17:00.

Or send an email to info@klachtenloket-zorg.nl.

For more information, please visit www.degeschillencommissiezorg.nl/doelenloket-zorg

The Disputes Committee

You can also submit a complaint to the external and independent Health Care Disputes Committee. Your complaint then becomes a dispute. An impartial, expert committee will review your dispute and you will receive a binding decision. This means that you and we must adhere to the decision and cannot appeal against the decision. For more information, please visit: www.degeschillencommissiezorg.nl.